Paid Services Terms

These Paid Services Terms apply to the paid services you buy on Feimore AI (“Paid Services”), including:

• subscriptions: the plans listed on the pricing page, billed monthly or yearly;
• credit packs: credits you can buy as needed, without a subscription;
• the Enterprise plan and other services set up under a contract.

If you or the business you belong to has signed a separate contract with us, the contract prevails where it conflicts with these Paid Services Terms. These Paid Services Terms apply to anything the contract does not cover.

The rules for credits themselves, including the validity of each type of credit, the order in which credits are used, holds and settlement, and changes to the credit rates, are set out in Section 4 of the Terms of Service. These Paid Services Terms cover only purchases, payment, refunds, and invoices.

The prices, credit amounts, validity periods, refund period, and other rules we publish on the pricing page, the order page, and the credits page form part of these Paid Services Terms.

A subscription can be bought only for your own personal space. Each plan includes credits issued every month, a limit on how many projects you can run at the same time, and other benefits, as shown when you place the order. For a team space, contact us to set it up under a contract.

Credit packs can be added to your personal space or to a team space where you are an admin. When a single order reaches a tier published on the page, we add extra credits (“bonus credits”) at the rate shown when you place the order. Bonus credits are issued together with the credits you bought and are valid for the same period.

Credits bought for a team space belong to that space and are shared by its members (Sections 3.5 and 4.8 of the Terms of Service). If you leave or are removed from that team space, you cannot take those credits with you or request a refund on that ground.

We may change the plans, prices, benefits, and bonus rules for future sales. For a subscription you have already paid for, the number of credits issued each month during that term is as agreed when you placed the order; project limits and other benefits follow the rules published in the Service at the time.

Subscriptions are prepaid: you pay for a month or a year up front. They do not renew automatically, and you are never charged automatically. Before your term ends, the dashboard reminds you to renew.

A term starts when payment succeeds; if you already have an active subscription, the new term starts when the current one ends. The first month’s credits are issued when the term starts, and each later month’s on the same day of the month, or on the last day of a month that has no such day. Yearly plans also issue credits monthly, in 12 installments.

Each month’s subscription credits expire at the next monthly issue, and the last month’s credits expire when the term ends. Unused credits do not roll over to the next month, are not refundable, and cannot be exchanged for cash.

If you subscribe again before the current term ends, the new term is queued to start when the current one ends. The order page shows how many terms a space can have queued.

A new plan, whether higher or lower, starts after the current term ends. To upgrade right away, contact us: we will start the new term immediately and end the current one at the same time. Credits already issued for the current term stay usable until their original expiry, and no further months of that term are issued. For those months, we refund you, to your original payment method, the amount paid for the term divided evenly across its months (the “monthly share”). A monthly plan has no unissued months, so nothing is refunded.

While you are subscribed, the number of projects your personal space can run at the same time follows your plan, and archived projects don’t count. After a downgrade or when a subscription ends, existing projects keep working, but you cannot create or restore projects until you are back under the limit.

Prices are in RMB, include tax, and are as shown when you place the order.

We may change prices, plans, and bonus rules based on our business needs. Changed prices apply to orders placed after the change. Orders already paid are not affected, and we do not refund the difference if prices later drop or a promotion runs. A promotion with its own rules is governed by those rules.

Customers in mainland China can place an order on the pricing page or the credits page and pay by scanning a QR code with WeChat Pay. Payment must be completed within the time shown on the order page; after that, an unpaid order closes automatically, and you can simply place a new one.

Once payment succeeds, subscription credits are added to your personal space, and credits from a credit pack (including any bonus credits) to the space you chose. The order appears under the Purchases tab of the credits page. If your payment succeeded but the credits haven’t arrived, contact us as described in Section 9 with your order number; once we have verified it, we will add the credits or refund you.

Customers outside mainland China can leave their details through Contact us on the pricing page and pay offline under the quote, currency, and payment method we confirm. We start the service once we have confirmed receipt of payment. Prices shown in US dollars on the pricing page are for reference only; the quote we confirm applies.

You must pay lawfully, using a payment account that is your own or that you are authorized to use. If a bank or payment provider reverses a payment or demands a refund (for example, for risk-control reasons), or if a payment fails or is returned for reasons attributable to you or a third party, we may take back the credits issued for that order and suspend or terminate the related Paid Services. If those credits have already been used, you must pay the corresponding fees. Serious cases are handled under Section 9.2 of the Terms of Service.

Pay only through official Feimore AI pages. Never transfer money privately to an individual, and never buy credits through unofficial channels; credits obtained through unofficial channels are handled under Section 4.10 of the Terms of Service. We cannot control, and are not liable for, losses you suffer from fraud during payment or from the misuse of your account or payment information. We will help you limit your losses to the extent permitted by law, but our help does not mean that we are responsible for the loss.

Payments are processed by third-party payment providers such as WeChat Pay, and you must also comply with their rules. Payment failures, delays, or refund delays caused by a payment provider’s systems, risk controls, or rules are handled by that provider under its rules. We will do our best to help, but we are not liable for them unless they are caused by our fault.

Credits are prepaid vouchers redeemable for the Service. Apart from the cases in this Section, paid orders are non-refundable and credits cannot be exchanged for cash.

For an online order, you may contact us for a full refund if all of the following hold:

• the refund period published in the Service has not passed since the payment succeeded;
• for a subscription order: the term has not started yet, or only its first month has been issued and none of that month’s credits have been used or put on hold; and no other term is queued after it in the same space (if one is, request a refund for that later term first);
• for a credit pack order: none of the credits issued for that order, including bonus credits, have been used or put on hold.

You may also contact us to request a refund if any of the following applies:

• a material defect in the Service makes you completely unable to use the Service;
• a system fault or another cause not attributable to you results in a duplicate payment or in the credits you bought not being added to your account;
• your account is deleted because you withdrew consent to the cross-border transfer of personal information (Section 7.1);
• a contract provides otherwise, laws or regulations require a refund, or we agree to a refund.

For a refund under this clause, fees corresponding to credits already used are not refunded. The unused part is calculated as follows. For a credit pack, we refund the amount paid in proportion to the unused credits out of all the credits the order gave you (including bonus credits). For a subscription, we refund the current month’s monthly share in proportion to that month’s unused credits, plus the monthly share of each month not yet issued (Section 3.5).

After a refund, the credits issued for that order (including bonus credits) are void, no later month of that subscription term is issued, and your project limit follows your subscription status after the refund. Trial credits, compensation credits, and bonus credits are not refundable on their own and cannot be exchanged for cash.

A refund for an online payment goes back to your original payment account, and how long it takes to arrive depends on the payment provider. A refund for an offline payment goes back to the account that paid, or as the contract provides. If an invoice has already been issued for the order, you must first return it or help us issue a credit note (a red-letter invoice, 红字发票).

To request a refund, contact us as described in Section 9 with your order number, the mobile number you signed up with, and the reason. We will process it once we have verified the request.

For an invoice, contact us as described in Section 9 with your order or contract number and your invoicing details, and we will issue an electronic invoice. You can copy the order number from the Purchases tab of the credits page. Please make sure the invoicing details you give us are accurate.

Invoices are issued for the amount you actually paid. No invoices are issued for bonus credits, trial credits, or compensation credits.

When you delete your account yourself, all unused credits in your personal space, including credits you paid for, are forfeited without refund, and no further months of your subscription are issued. If you have an order that qualifies for a refund under Section 5.2, request the refund before you delete your account. The exception is deletion because you withdrew consent to the cross-border transfer of personal information under Section 5 of the Privacy Policy: the unused part of your paid credits is refunded as calculated in Section 5.3. Contact us as described in Section 9, before or after you withdraw, with your order numbers. For other consequences of deletion, see Section 3.6 of the Terms of Service.

If your access is suspended or terminated because you breached the Terms of Service, these Paid Services Terms, or any laws or regulations, unused credits are not refunded (Section 9.2 of the Terms of Service).

If we decide to stop operating the Service, we will announce it in advance. Paid but unused credits will be handled as provided in the contract or by law (Section 9.4 of the Terms of Service).

If we change these Paid Services Terms, we will publish the change and notify you as described in Section 11 of the Terms of Service. For orders paid before a change, the price, the credits bought, and the refund conditions follow the version in effect when the order was placed.

Limitation of liability, governing law, and dispute resolution are governed by Section 10 and Section 12 of the Terms of Service.